Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

NOTE! If the tags are taken off harnesses, a 25% restocking fee PLUS the cost of return shipping will be charged!!! If the harness was damaged during this process, the return will NOT be granted.  Please ensure you or your dog did not damage one of my products before sending it back for a full refund.

This is due to the massive amount of returned product that has had labels ripped off. The fee helps to pay for my time getting new labels made from Italy and re-attaching them to harnesses if they aren't damaged.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 35 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Items that have been damaged by dog or human that is not the mail system.
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